Revocation policy
Within fourteen days after receipt of the goods you have the right to cancel the contract without giving any reason.
The period for revocation is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
If you wish to exercise your right of withdrawal, you must inform us within this period.
Janina Gold
Brudermühlstr. 42
81371 Munich
Germany
Tel: +49 (0)15758293353
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Consequences of revocation
If you revoke the contract, we will immediately and at the latest within fourteen days after receipt of your notice of revocation refund to you all payments that we have received from you, less the delivery costs. We will use the same means of payment for the repayment that you used for the original transaction, unless expressly agreed otherwise with you. You will not be charged any fees for the repayment.
We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.
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Exclusion from the right of withdrawal and premature expiry
The right of withdrawal does not apply to contracts concerning the following deliveries:
Goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
Goods whose value depends on fluctuations in the market over which the entrepreneur has no control;
Print media and digital content delivered.
The right of withdrawal expires prematurely in the following cases:
If the goods are sealed goods that are not suitable for return for reasons of health protection or hygiene and their seal has been removed after delivery;
If the delivered goods have been inseparably mixed with other goods after delivery due to their nature;
If the goods are sound or video recordings or computer software in sealed packaging and the seal has been removed after delivery.